Return and refund policy

Effective Date: July 30, 2026

At cgnbipex.shop, we are committed to providing customers with a dependable shopping experience. If your order does not meet your expectations, you may request a return according to the conditions described in this policy.

Return Eligibility

Return requests must be submitted within 30 days after the delivery date.

To qualify for a return:

• The item must be unused and remain in its original condition.
• The original packaging, accessories, and included materials must be returned.
• A valid order confirmation or proof of purchase must be provided.

Products affected by misuse, improper handling, unauthorized modifications, or missing components may not qualify for return.

Return Request Procedure

Please contact our customer support team before returning any product.

Email: info@cgnbipex.shop

Please provide:

• Order number
• Product name
• Reason for return
• Supporting photos if the product is damaged, defective, or incorrect

Once your request is reviewed, we will provide the necessary return instructions.

Return Inspection

All returned items are inspected after arrival. Refund approval will be determined after confirming that the returned product meets the requirements.

Refund Processing

Approved refunds are generally completed within 5–10 business days after the inspection process.

Refunds will be issued to the original payment method whenever possible.

Return Limitations

Returns submitted outside the allowed timeframe or items that do not meet the stated conditions may not be accepted.